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Providence Health & Services Telephone Operator in Olympia, Washington

Description:

Providence is calling a Telephone Operator (Per Diem 0.0 FTE, Variable Shift) to Providence St Peter Hospital in Olympia, WA.

The Switchboard Operator position is responsible for answering the hospitals main lines, responding to the customer, and processing the call in the most efficient and expedient manner; for public address paging, remote pager paging, radio paging, inputting physician messages, providing customers with physician contact information, monitoring and responding to all hospital/campus alarms and emergency procedures, documenting and maintaining files of all communications materials.

In this position you will:

  • Appropriately answers incoming and in-house calls. Processes physician messages, accesses patient information. Radio dispatches security, maintenance, & plant engineer. Perform multiple tasks.

  • Demonstrates ability to answer, process and record calls from staff, physicians, pharmacies, patients, families, funeral homes, & insurance companies pertaining to patient cared for by hospitalists.

  • Monitor and respond to all hospital/campus alarms and emergency procedures. Responds appropriately to overhead and remote paging. Documents expiration, alarms, team calls, and emergency procedures.

  • Produce, update, audit, and edit all logs, forms, reference materials, team procedures, and employee directories. Orders supplies and forms.

  • Demonstrates ability to work and communicate with patients, managers and clients of various ages’ groups.

Qualifications:

Preferred qualifications for this position include:

  • High School Diploma or GED

  • Two (2) years of experience operating a switchboard

  • Experience in a medical environment

About the hospital you will serve.

Providence St. Peter Hospital is a 390-bed, not-for-profit regional teaching hospital. Located in Olympia, WA, St. Peter offers comprehensive rehabilitation, medical, surgical and behavioral health services. We have been ranked as one of the top 100 hospitals and as one of 10 premier healthcare employers in the nation and have recently achieved the coveted Magnet®" recognition from the American Nurses Credentialing Center®. Our hospital rests on a 173-acre campus, much of which includes natural forest and preserved wetlands that maintain a healing environment for patients and staff.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Clinical)

Location: Washington-Olympia

Req ID: 249269

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