Providence Health & Services Supervisor, Clinic Operations - Vascular Surgery in Olympia, Washington
Providence is calling Supervisor, Clinic Operations (1.0 FTE, Day Shift) to the Vascular Surgery at Providence Medical Group Southwest Washington in Olympia, WA.
This position plays a key role in the success of the organization in regard to assuring access for patient care and direct supervision of non-clinical staff. Supervisor has oversight of day to day clinic operations supporting efficient patient care. This position supports the work of the clinic manager and medical director in improving patient satisfaction, complaint resolution, and clinic performance in meeting organizational and regional goals.
In this position you will:
Communicates and shares information in order to: administer and monitor services, including patient services, clinic phone communications, records filing and distribution, and scheduling and referral activities; assures high physician, staff, and patient satisfaction by managing physician schedules and assuring open lines of communication between staff, medical providers and patients; keeps abreast of insurance and prior authorization requirements and educates staff and physicians regarding changes. Apprises staff of new or modified policies and procedures
Supervises, trains, and evaluates non-clinical staff. Determines staffing patterns and schedules and assures that staff are adequately trained to manage high volume reception areas and multiple phone lines to minimize patient wait times. Prepares and delivers timely performance appraisals for staff within assigned clinic(s) in conjunction with Clinic Manager
Responsible for staff recruitment, on-boarding and retention through collaboration with Clinic Manager, clinic staff and human resources
Coaches and counsels staff. Coaches and counsels staff performance, work habits and behaviors according to Human Resource policies and procedures. Ensures that the clinic administrator remains informed of staff issues, performance, work habits and behaviors according to Human Resource policies and procedures
Assists clinic management in ensuring a high level of employee engagement. Actively participates in clinic activities to nurture a sense of “community” through staff development and team building activities
Required qualifications for this position include:
Business College or office management training or equivalent educ/experience
Progressively responsible experience in a medical office or a combination of relevant education and directly related work experience
Previous experience managing staff
Experience, education or training in medical records management and regulations, to include HIPAA
Preferred qualifications for this position include:
- Associate or Bachelor's Degree in Medical Office or Business Administration, or other relevant field
About the clinic you will serve:
Providence Medical Group is a group of more than 125 primary care, specialty care and hospital-based medical providers who serve a five-county region in scenic southwest Washington. Our clinics are located in Aberdeen, Centralia, Lacey, Olympia and Rochester. With an emphasis on the medical home model, our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 323282