Job Information

Providence Starbucks Retail Services Supervisor in Olympia, Washington


Providence is calling a Starbucks Retail Services Supervisor (1.0 FTE, 40 hours per week Variable Shift) to Providence St. Peter Hospital in Olympia, WA.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

This job contributes to creating the Starbucks Experience for customers by assisting the Manager in executing store operations, ensuring quality customer service, and delegating tasks. Ensures that customers receive prompt service, quality beverages and products. Maintains a clean and comfortable store environment. Assists with ordering supplies and taking inventory of needed product. Oversees and performs daily floor cleaning and environmental upkeep of store and backroom, and unloads Starbucks product. Models and acts in accordance with Starbucks and Providence guiding principles. Responsible for monitoring compliance with established policies and procedures as well as handling employee development, counseling, training and performance evaluation in accordance with Providence standards. Assists store manager with additional store functions as needed.

In this position you will have the following responsibilities:

  • Acts with integrity, honesty and knowledge to promote the culture, values and mission of Starbucks and Providence. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so the team can respond as necessary to build a community sharing place for patients, visitors and staff.

  • Assists with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides clear, specific and timely performance feedback to employees and store manager.

  • Contributes to positive team environment by recognizing changes in staff morale and performance and communicating them to the store manager.

  • Delivers customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discovers and responds to customer needs.

  • Sets the standard for modeling quality customer service and anticipates customer and store needs by constantly evaluating environment for cues.

  • Develops positive relationships with team and addresses individual motivation, needs and concerns.

  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

  • Follows Starbucks and Providence operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift.

  • Ensures a clean and organized workspace so that staff can locate resources and product as needed.

  • Follows health, safety and sanitation guidelines issued by state and federal agencies for handling all products.

  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

  • Educates and informs customers about the differences among coffee beans and coffee preparation.

  • Demonstrates service with CARE:

  • C = Connect (smile, make brief, direct eye contact, greet the guest/customer).

  • A = Anticipate (notice guests who appear confused or in need of assistance, offer to help before being asked).

  • R = Respond (use positive, helpful language, ask questions to clarify daily tasks, use appropriate words and phrases, do not use forbidden phrases)

  • E = Engage (thank the guest/customer, smile, use a signature statement to end the interaction).

  • Responds to and resolves complaints as directed by department procedures.

  • Completes all duties with minimal supervision.

  • Minimizes waste and maintains cost awareness while performing duties. Utilizes the waste system to capture all food-related waste.

Required qualifications for this position include:

  • Associate’s degree (AA) or equivalent from a college or technical school or equivalent educ/experience

  • 2 years of supervisory experience.

  • 1 year of food service experience.

  • Current State of Washington Food and Beverage Service Worker’s Permit required.

Preferred qualifications for this position include:

  • Food Safety or HACCP (Hazard Analysis Critical Control Point) training.

About the hospital you will serve:

Providence St. Peter Hospital is a 390-bed, not-for-profit regional teaching hospital. Located in Olympia, WA, St. Peter offers comprehensive rehabilitation, medical, surgical and behavioral health services. We have been ranked as one of the top 100 hospitals and as one of 10 premier healthcare employers in the nation and have recently achieved the coveted Magnet®" recognition from the American Nurses Credentialing Center®. Our hospital rests on a 173-acre campus, much of which includes natural forest and preserved wetlands that maintain a healing environment for patients and staff.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: P357378
Company: Providence Jobs
Job Category: Customer Service
Job Function: Administration
Job Schedule: Full time
Job Shift: Variable
Career Track: Leadership
Address: WA Olympia 413 Lilly Rd NE

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.