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Providence Patient Services Representative - Centralized Patient Access in Olympia, Washington


Providence is calling a Patient Services Representative (1.0 FTE, Day Shift) to Centralized Patient Access for Providence Medical Group Southwest Washington in Olympia, Washington.

This position works under the direction and supervision of the Clinic Supervisor, Practice Manager or appropriate staff to support in the delivery of cost-effective, clinically competent, reliable healthcare in a safe, respectful manner that ensures patient respect and dignity. This is a call-center position that will sit in downtown Olympia.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

In this position you will:

  • Verify patient’s information and collect in a friendly and courteous manner over the phone; direct flow calls

  • Schedule appointments for 9 primary care clinics

  • Collect and verify accurate and complete demographic information from patient or family member. Accurately enter all data into the information system and update established patient files as necessary

  • Process clerical records and information for clinic patients including patient charts and refer to billing when appropriate

  • Handles patient payments of cash, checks, and credit cards according to policy. Posts payments to computer, balances and closes payment batches

  • Ensure required authorizations are present on all patient documents


Required qualifications for this position include:

  • One (1) year customer service experience

Preferred qualifications for this position include:

  • 6 months of experience working in a medical setting

  • Experience providing customer service over the phone

  • Ability to work Mon-Fri within the hours of 7:30am to 5:30pm; 8 hour shifts will be within this timeframe

About the group you will serve.

Providence Medical Group is a group of more than 125 primary care, specialty care and hospital-based medical providers who serve a five-county region in scenic southwest Washington. Our clinics are located in Aberdeen, Centralia, Lacey, Olympia and Rochester. With an emphasis on the medical home model, our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Olympia

Req ID: 285470