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Providence Health & Services RN Care Navigator - Hawks Prairie Family Medicine in Lacey, Washington


Providence is calling a Registered Nurse (RN) Care Navigator (1.0 FTE, Days) to work in Hawks Prairie Family Medicine at Providence Medical Group Southwest Washington in Lacey, WA.

The RN Care Navigator is responsible for managing patient populations with chronic illness and/or multiple comorbidities. This individual works in coordination with multiple PCPs and serves as the central link to an identified population of patients. Through skilled assessment, education, collaboration and coordination of healthcare and community resources, the RN Care Navigator assists patients to gain self efficacy/management skills, achieve optimum functional health status, and quality of life. The RN Care Navigator assists patients/families, staff and systems to achieve high quality, evidence based, cost-effective, and patient focused outcomes. This person works under minimal supervision within the general policies and standard practices and the nursing code of ethics, including Chapter 18.88 RCW. May perform other ambulatory care RN duties as required.

In this position you will:

  • Provide leadership and continuity of care guidance for patients with chronic diseases and/or complex disease states. Uses knowledge of illness, diagnoses and treatments in comprehensive, holistic assessments of patients. Performs patient teaching, patient self-management/self-efficacy coaching and planned care management. Ensures coordination for specialty and other handoffs as necessary.

  • Utilizes appropriate resources to gather data and assess patient care needs; makes ongoing assessments of the following domains: physio-biological, cognitive/emotional, spiritual and social, managing life with chronic disease; identifies problems that could lead to an emergency/crisis situation and takes appropriate action to de-escalate; identifies the need for and coordinates specialists/consultants; communicates assessment data to appropriate persons; assesses learning needs of patient/significant others; documents assessment data according to clinic standards.

  • Plans for and manages a panel of patients with chronic/complex disease(s); plans interventions appropriate to patients’ medical and nursing diagnoses, age, abilities and resources; establishes and implements learning and disease self-management plan for patient/significant others; documents planning process according to organizational standards.

  • Provides teaching to patients/families related to patient’s diagnosis, pathology, medical and nursing treatment plans, discharge needs and health goals; documents each element of care per organizational and unit standards.

  • Collaboration, delegation, supervision:

  • Collaborates and communicates care with patient’s PCP.

  • Forms partnerships with all members of the interdisciplinary team.

  • Communicates with coworkers and other departments in a professional manner; shares appropriate information with all members of the health care team, including assistive/support personnel, in a manner that is appropriate and timely for the patient’s condition.

  • Participates in team huddles.

  • Monitors patient and family satisfaction.

  • Profession and leadership responsibilities:

  • Supports vision and mission of Providence Health & Services, supports philosophy of patient centered care.

  • Maintains high ethical standards in practice.

  • Advocates for the patient and family and protects patient’s autonomy, dignity and decision making rights.

  • Maintains confidentiality of all patient information and holds others accountable for maintaining confidentiality.

  • Delivers sensitivity to cultural diversities of patients and coworkers.

  • Demonstrates sensitivity to cultural diversities of patients and coworkers.

  • Identifies, documents and reports patient safety and/or quality incidents per PMG standards.

  • Supports and guides ambulatory health care teams with implementation of evidence –based practice guidelines.

  • Assists in designing and implementing planned care interventions through a combination of evidence-based guideline/pathway utilization and individualized care planning.

  • Other ambulatory care RN duties as assigned.

  • May be required to take clinic call.


Required qualifications for this position include:

  • Graduation from an accredited school of nursing

  • 2 years of work experience in RN role

  • Currently licensed as a Registered Nurse (RN) in the State of Washington

  • Current BLS certification – Healthcare Provider (must be AHA accredited)

Preferred qualifications for this position include:

  • Bachelor's Degree in Nursing

  • Experience managing complex patients in an ambulatory setting

  • Medical Home Model experience

  • Certification of diabetes education (CDE)

About the clinic you will serve.

Providence Medical Group is a group of more than 125 primary care, specialty care and hospital-based medical providers who serve a five-county region in scenic southwest Washington. Our clinics are located in Aberdeen, Centralia, Lacey, Olympia and Rochester. With an emphasis on the medical home model, our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Case Management

Location: Washington-Lacey

Req ID: 291805